Frequently Asked Questions
Where are you located?
We're located in Kailua, Hawaii on the island of Oahu where we bake everything fresh every day! You can also find our treats on every island and at Farmovers Farmers Market locations.
How does this work?
If you are looking to celebrate your dog's birthday, adoption, or some other milestone, you came to the right place! Just browse through our designs on our bakery website, Dogtownbakery.Store, select the one that woofs to you. Upon checkout, let us know where you'd like to pick up your cake. Remember, we require 72 hours for all orders so we have time to bake everything fresh. After you've added notes, check out and complete your purchase. That’s it!
What size cake should I order?
We offer two cake sizes, 4” and 5”. Both are approximately 2" tall. Our 4” cake is a great choice for dogs under 40lbs. Our 5” cake is 60% larger by volume than the 4”, and that makes it the perfect choice for larger dogs, or slice it up for groups! Keep in mind these are meant as a treat and are not intended to replace your dogs regular meal.
When should I place my order to get it on time for my dog's big day?
When you place an order, you actually get to select a desired delivery date during the checkout process, just add notes. That way, you can order whenever it's convenient for you! We tag your order with the date, and we don't bake and ship your cake until just the right time, so your items are always as fresh as possible. The minimum lead time is about two weeks for standard processing on any order being shipped.
How long do treats last?
All Paradise Pawz treats are guaranteed for 30 days but have a shelf life of 12 months. Our single ingredient chews are baked without preservatives. We highly recommend keeping the bag sealed to prevent soggy to set in. If you don't give your dog meats or fish goodies often, just pop them in the freezer and serve whenever. You'll have fresh treats for up to 6 months.
How can I track my delivery?
We ship using both USPS and UPS, and once your order ships, you'll automatically be provided with a tracking number via the email you provided during checkout.
We're often asked - How long will my dog’s cake stay fresh?
Your dog's cake will taste the best if eaten within 2-3 days of delivery or within a week after pickup. Any leftovers can be stored in the refrigerator or freezer. Simply unwrap and defrost at room temperature for approximately two hours before feeding.
Let us know if you would like to buy our treats in wholesale.
Join many gift shops, hotels, and pet stores in offering our treats to our furry pet community.
*Whalers General Store - Poipu Shopping Village
*HoloHolo - Wailea Marriott, Wailea
*Lamonts - Hilton Hawaiian Village
*Turtle Bay Resort, North Shore
*Whalers General Store - Lahaina
*Whalers General Store - Waikoloa Beach Resort